Shipping and Delivery 

Delivery information - Typically, your package should reach you within 2-9 days of placing an order.

Below are the estimated delivery time. *ETA may varry depending on your location (special cases if you're in a remote area)

Victoria(Melbourne) 2 - 3 Business Days
Victoria(Geelong, VIC Near Country, Ballarat, VIC Far Country) 4 - 8 Business Days
New South Wales(Sydney) 4 - 8 Business Days
New South Wales(Gosford, NSW Country North, Newcastle, Tweed Heads, Wollongong, NSW Country South) 7 - 14 Business Days
Queensland(Brisbane) 5 - 10 Business Days
Queensland(QLD Near Country, Gold Coast, Coolangatta, Ipswich, QLD Mid Country, Sunshine Coast, QLD Far Country) 7 - 14 Business Days
Australian Capital Territory 4 - 8 Business Days
Western Australia, Tasmania, Northern Territory, South Australia(SA Country) 7 - 14 Business Days
South Australia(Adelaide) 4 - 8 Business Days


How to track your order?

For E-bike deliveries we use TFM Logistics. To track your order please go to: You can find your tracking number by logging into your account then go to My account/ Orders and then click on the TRACK button.

If you want to know the exact day that your shipment will arrive, it will be best to call the courier directly on 1300 853 070 and quote your tracking number, and they will be able to give you a more accurate estimation of the delivery date.

For e-bike accessories and kits we deliver through couriers please or Fastway couriers:

Couriers Please Package tracker -
You may contact them here:
Contact no: +61 1300 361 000

Fastway couriers Package tracker -
astway courier locator -
Contact no: +61 3 9320 8100


6 things to check before riding your e-bike: 

  1. Make sure all bolts are tightened, in particular, the crank centre bolts.
  2. Charge the battery fully before you use the electric bike
  3. Check the tyres are inflated to the recommended air pressure. (the recommended tire pressure is indicated on the tyres)
  4. Adjust the brakes and make sure they are aligned and calibrated so that there wouldn't be any noises and the wheel spins freely.
  5. Set the upper and lower limits for the gear derailleur and fine tune the alignment of gears. Also, you must lubricate them for proper maintenance.

​​​Important Reminder: Once you received the e-bike, we recommend to have it assembled by a professional. You may go to your nearest bike shop and get your bike serviced after 1 month of use to ensure all aspects of the bike are set and calibrated correctly.


SKU 1014000022
Shipping Weight 0.0100kg
Shipping Width 0.100m
Shipping Height 0.100m
Shipping Length 0.010m
Shipping Cubic 0.000100000m3

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